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About Us

Switch for less About Our Company

We have been leaving no stone unturned when it comes to securing the very best energy prices for our customers since 2007. We specialise in comparing business energy prices, helping you to find a cheaper deal for your electricity and gas bills. Our mission is to help businesses across the UK save as much money as possible on their business energy, and can also help home energy customers too!

Switch for less Energy Comparison

We are the leading energy consultancy in the country and a market leader in creating fully managed, end-to-end utility solutions for businesses of all sizes.

As an established leader in our field for over a decade, we offer the most comprehensive and innovative portfolio of energy solutions around. Our experts intelligently compare and analyse the most competitive gas and electricity rates on the market and are at the forefront of discovering and implementing the latest energy management technologies.

Switch for less Energy Industry Resources

We are a team of experts who in their own field bring a diverse range of skills and experience to our business. It is because of the strength within our team, we at ‘Switch For Less’ truly believe in what we can deliver. Approaching 10 years of experience, we give unbiased advice to our customers in order to save them money on their electricity and gas bills...

Switch For Less Limited Complaints Handling Procedure

Switch For Less is committed to providing the highest levels of service to all our customers. If you are in any way dissatisfied with our [product(s)/service(s)], then please let us know as soon as possible. This will help us to continually improve our service to you. We understand this can be frustrating, rest assured we will handle each matter with compassion with a view to reaching an amicable resolution.

What to do if you have a complaint

Complaints should be directed to us via any of your preferred channels as below.

Email: info@switchforless.co.uk

Phone: 0330 133 3143

Post: Switch for Less Ltd, 3 Piccadilly Place, Manchester, M1 3BN

Our complaints procedure:

  • We will acknowledge receipt of your complaint, using your preferred method of communication, within three working days.
  • We take all complaints seriously and aim to address your concerns thoroughly, promptly, and politely. Complaints should normally be directed to the member of staff with whom you have been dealing, in order to allow them to explain what actions have been taken and to help resolve your concerns. If you prefer, you may ask for the name of their line manager and direct your complaint to them.
  • We aim to resolve all customer complaints within 7 days. The length of time will depend on the issues. If it is not possible to reach a prompt conclusion, we will contact you with an explanation, and set out expected timescales by which matters should be resolved.
  • Any correspondence will be treated in confidence. An exception will be made in the event that a third party is implicated by your complaint, and we need to discuss the details of your issue with them in order to reach a satisfactory conclusion.
  • We will contact you with the outcome and proposed resolution.

Contacting the Ombudsman

If you disagree with our final response, the dispute will be moved to ‘Deadlock’, we will provide written conformation of this. You can contact the Ombudsman at this stage for a free impartial and independent review, you can also contact them if 8 weeks have passed since the date of your dispute and no resolution has been reached. Details of the Ombudsman are as below.

Telephone: 0330 440 1624

Email: enquiry@ombudsman-services.org

Post: Ombudsamn Services Energy, PO Box, Warrington, WA4 9DF

Online: https://www.ombudsman-services.org/complain-now

Commissions Disclosure

  • Switch For Less work on a NO FEE, NO SHARE OF SAVINGS basis. We derive our income solely from commission payments provided by supplier unless agreed otherwise. But the real difference our customers feel is after the deal.
  • We may receive a commission from the energy supplier once the sale is completed and on supply. This is built in via an uplift added to your final unit price and paid to us by the supplier.